1. Company Information

QUANTUM OBD2 LIMITED (Company No. 16673155) Registered Address: 41 Brooklyn Street, Crewe, England, CW2 7JF.

2. Orders & Acceptance

• All orders are subject to availability and confirmation of payment.
• We reserve the right to refuse or cancel orders where necessary.
• Product specifications may change without prior notice.

3. Pricing & Payments

• Prices are shown in GBP unless stated otherwise.
• VAT is included where applicable.
• International customers are responsible for import duties and taxes.

4. Shipping & Risk

• Delivery times are estimates only.
• Risk transfers upon confirmed delivery.
• Heavy equipment deliveries are kerbside unless otherwise agreed.

5. Returns & Refunds

Consumer Purchases (UK Distance Sales)

• You may cancel within 14 days of receiving goods.
• Items must be unused and in original packaging.
• Return shipping costs are the buyer’s responsibility unless goods are faulty.
• Refunds are processed within 7–14 business days after inspection.

Business-to-Business Orders

• B2B purchases may not qualify for 14-day cancellation rights.
• Returns require prior written approval.

Non-Returnable Items

• Installed or used equipment.
• Special-order or custom items.
• Software licenses or activated digital products.

6. Damaged or Faulty Goods

• Damage must be reported within 48 hours of delivery.
• Photographic evidence may be required.
• We will repair, replace, or refund in accordance with UK law.

7. Warranty

• Warranty terms vary by product.
• Manufacturer warranties apply where relevant.
• Warranty excludes misuse or incorrect installation.

8. Limitation of Liability

We are not liable for indirect losses, installation costs, or loss of business. Nothing in these terms limits liability where prohibited by UK law.

9. Governing Law

These terms are governed by the laws of England and Wales.